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Billing

ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
edited November 2015 in Administrative
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Comments

  • TVTCompTVTComp Lounge Lizzard Posts: 1
    I have a problem. I am trying to purchase some plugins, but my credit card is being refused!?
    Strange enough as I could pay for basic pack.
    I made balance check with my bank and there is all OK, but your system is refusing me.
    Without those plugins I am not satisfied with my app, so I kindly ask you to help me.
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    edited September 2016
    @TVTComp Without a user name or an app's name I can't see who you are. Your Finnish IP address suggests you're the user who's been trying 20 times to buy a plugin, using a credit card number that is incorrect... Our system then deems you "dangerous" and blocks you.
    Go to your settings and fix your CC information. While you're there make sure your username field is filled out properly, too. It needs to be an email address. Then try again or use a different card.
    If you're in a hurry you can simply buy App.Cat Credits (at a discount) via PayPal and use those credits for your Plugins.
  • mattepiscopomattepiscopo Lounge Lizzard Posts: 2
    edited September 2016
    I am respectfully requesting a refund of my two purchases. THANK YOU !!! Matt
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    I'll gladly refund you the money for our software if you can point me into the direction of where we failed to deliver what we promised: http://app.cat/features
    Our guarantee stands: If we don't deliver what we promise you get your money back! Your help in this will be much appreciated.
  • mattepiscopomattepiscopo Lounge Lizzard Posts: 2
    edited September 2016
    I didn't realize it had all those features. It seemed less sophisticated because it was so simple to use. Studying now. THANK YOU !!!
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    You're most welcome!
  • ApsproApspro Lounge Lizzard Posts: 26
    Hi,I bought App Selling e Commerce site plug in accidentally by credit card this morning, I was thinking to buy store credit first then buy plug-in with my store credit,so I can save 20%, but I did it wrong,would you help me to fix that,please.Thank you!
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    No problem. Is this for the account partially called Jangling? Let me know so we can fix it for you.
  • ApsproApspro Lounge Lizzard Posts: 26
    Yes,that's right, email we change to Appspro@51ad.ca (Appspro Canada) .Thank you!
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    @Apspro I just sent you a $200 gift voucher which automatically appears in your "Piggy Bank". Enjoy!
  • ApsproApspro Lounge Lizzard Posts: 26
    It's cool, I got it.Thank you so much , Todd
  • FinlandTVTcompFinlandTVTcomp Lounge Lizzard Posts: 1
    Hi Todd & Ben
    I would like to thank you for your help. App is getting real shape and purpose for our team. Also I would like to apologise for inconvenience I caused to all of you at help centre.
    Thank you again!
  • BenBen Bouncer Posts: 334
    No worries mate, glad everything is working as it should!
  • Raising AbelRaising Abel Lounge Lizzard Posts: 1
    edited September 2016
    Still no answer from anyone on my issues.

    Commented out to hide login data posted
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    @RaisingAbel
    My files show that this is your very first post on the Lounge. Welcome!
    As such I don't understand
    "Still no answer from anyone"
    .
    Please check your inbox (on top of this page) to see that our Corby instantly opened a private support session with you in order to hide the personal data you publicly posted.
    I call this STELLAR service and resent your remarks. Enjoy our products and I look forward to your civil participation on this forum.
  • MichelleCraigMichelleCraig Lounge Lizzard Posts: 101
    edited November 2016
    Thanks for lowering the prices on whitelabel domains! This really helps! Is the $7.40 fee I see for the new premium hosting? I moved my apps to www.freeappcat.com to get free hosting except the 3 apps I use for big clients. If so, shouldn't it charge me $22.20 instead?
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    edited November 2016
    We never charge for all apps at once. An app's hosting fee (if it's not on freeappcat.com) happens on its birthday every month. This makes it much more precise and prevents liquidity spikes. Also: Take advantage of the detailed receipt because this legitimate expense is tax deductible if you run your business properly. This article has all the details including how to quickly move your apps to freeappcat.
  • TinaMationTinaMation Lounge Lizzard Posts: 1
    edited November 2016
    Hi Todd, I wonder if you can help, I have just received an email this morning informing me that two of my apps are up for hosting. As this was not an issue when I bought and made my apps I assumed I have to move these to "Freeapp.cat".
    When I tried to move them I got a strange prompt about credits.

    Can you advise what how to remedy this.
  • WickedWicked Lounge Lizzard Posts: 160
    edited November 2016
    Hi @ToddGoldstein, If we have already paid for white label, we are not subject to this hosting fee are we? Just wanted to double check this. Thanks
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    edited November 2016
    @TinaMation Thanks for pointing out a popup message that made no sense. We fixed it.
    In the process we also simplified "moving to freeappcat.com" on an empty wallet. I've added some KittyKash to your wallet for the trouble.

    @Wicked and @JayJay Whitelabeling is a server move and clean-wipe of the app. You paid for that move and cleansing during our whitelabel domain beta phase which came with free hosting. You enjoyed that beta bonus for over a year. As of Nov. 1 the beta program is discontinued because the feature fully works. If you want free hosting on our amazing infrastructure you can move your apps to freeappcat.com as documented here.

    @JayJay I can resend you your old Lounge login, if you wish. Hosting is a business expense that you pass on to your clients and deduct from your taxes. Use this cool itemized list as a template. We don't just delete your apps. That would be silly. Even if you don't pay for hosting you have 2 weeks in which your apps continue working to give you or your client time to make a decision that's right for both.

    Long story short: Hosting is still free on App.Cat if you're on freeappcat.com.
  • ToddGoldsteinToddGoldstein Bouncer, Bar Keep Posts: 695
    edited November 2015
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