Billing

ToddGoldstein

• Bought something by accident?

  Let us know and we'll replenish your Piggy Bank!

• Need an invoice or receipt for a purchase?

  You can self-print receipts via "Settings" inside App.Cat

• Billing questions?

  Our charges are transparent, deductable, and we'll gladly assist you.

• What's my password?

  Click here to resend your password.

• I didn't get the activation email!

  We send an email to the email address you use for PayPal (check your PayPal account settings). We send another email to the address you indicate while shopping (which you may have mistyped or our email landed in your spam). Drop us a line and we'll sort it out for you.

Email us at help@app.cat.

TVTComp

I have a problem. I am trying to purchase some plugins, but my credit card is being refused!?
Strange enough as I could pay for basic pack.
I made balance check with my bank and there is all OK, but your system is refusing me.
Without those plugins I am not satisfied with my app, so I kindly ask you to help me.

ToddGoldstein

@TVTComp Without a user name or an app's name I can't see who you are. Your Finnish IP address suggests you're the user who's been trying 20 times to buy a plugin, using a credit card number that is incorrect... Our system then deems you "dangerous" and blocks you.
Go to your settings and fix your CC information. While you're there make sure your username field is filled out properly, too. It needs to be an email address. Then try again or use a different card.
If you're in a hurry you can simply buy App.Cat Credits (at a discount) via PayPal and use those credits for your Plugins.

mattepiscopo

I am respectfully requesting a refund of my two purchases. THANK YOU !!! Matt

ToddGoldstein

I'll gladly refund you the money for our software if you can point me into the direction of where we failed to deliver what we promised: http://app.cat/features
Our guarantee stands: If we don't deliver what we promise you get your money back! Your help in this will be much appreciated.

mattepiscopo

I didn't realize it had all those features. It seemed less sophisticated because it was so simple to use. Studying now. THANK YOU !!!

ToddGoldstein

You're most welcome!

Apspro

Hi,I bought App Selling e Commerce site plug in accidentally by credit card this morning, I was thinking to buy store credit first then buy plug-in with my store credit,so I can save 20%, but I did it wrong,would you help me to fix that,please.Thank you!

ToddGoldstein

No problem. Is this for the account partially called Jangling? Let me know so we can fix it for you.

Apspro

Yes,that's right, email we change to Appspro@51ad.ca (Appspro Canada) .Thank you!

ToddGoldstein

@Apspro I just sent you a $200 gift voucher which automatically appears in your "Piggy Bank". Enjoy!

Apspro

It's cool, I got it.Thank you so much , Todd

FinlandTVTcomp

Hi Todd & Ben
I would like to thank you for your help. App is getting real shape and purpose for our team. Also I would like to apologise for inconvenience I caused to all of you at help centre.
Thank you again!

Ben

No worries mate, glad everything is working as it should!

Raising Abel

Still no answer from anyone on my issues.

Commented out to hide login data posted

ToddGoldstein

@RaisingAbel
My files show that this is your very first post on the Lounge. Welcome!
As such I don't understand

"Still no answer from anyone"

.
Please check your inbox (on top of this page) to see that our Corby instantly opened a private support session with you in order to hide the personal data you publicly posted.
I call this STELLAR service and resent your remarks. Enjoy our products and I look forward to your civil participation on this forum.

MichelleCraig

Thanks for lowering the prices on whitelabel domains! This really helps! Is the $7.40 fee I see for the new premium hosting? I moved my apps to www.freeappcat.com to get free hosting except the 3 apps I use for big clients. If so, shouldn't it charge me $22.20 instead?

ToddGoldstein

We never charge for all apps at once. An app's hosting fee (if it's not on freeappcat.com) happens on its birthday every month. This makes it much more precise and prevents liquidity spikes. Also: Take advantage of the detailed receipt because this legitimate expense is tax deductible if you run your business properly.

TinaMation

Hi Todd, I wonder if you can help, I have just received an email this morning informing me that two of my apps are up for hosting. As this was not an issue when I bought and made my apps I assumed I have to move these to "Freeapp.cat".
When I tried to move them I got a strange prompt about credits.

Can you advise what how to remedy this.

Wicked

Hi @ToddGoldstein, If we have already paid for white label, we are not subject to this hosting fee are we? Just wanted to double check this. Thanks

Jay Jay

I have had to log in using Facebook but anyway down to the point. I received 2 emails today saying that 2 of my apps should be moved to freeappcat.com to get free hosting.

When I bought this software I thought that hosting was included and this was one of the big reasons I went ahead and purchased app cat. The 2 app that I have been told will be deleted have already been white labelled and have plugins on them and now I am not sure if I should move them.

ToddGoldstein

@TinaMation Thanks for pointing out a popup message that made no sense. We fixed it.
In the process we also simplified "moving to freeappcat.com" on an empty wallet. I've added some KittyKash to your wallet for the trouble.

@Wicked and @JayJay Whitelabeling is a server move and clean-wipe of the app.You paid for that. Now all you need to decide is wheter you want to host your app on freeappcat.com or on another domain. @JayJay I can resend you your old Lounge login, if you wish. Hosting is a business expense that you pass on to your clients and deduct from your taxes. We don't just delete your apps. That would be silly. Even if you don't pay for hosting you have 2 weeks in which your apps continue working to give you or your client time to make a decision that's right for both.

Long story short: Hosting is still free on App.Cat if you're on freeappcat.com.

ToddGoldstein

• Bought something by accident?

  Let us know and we'll replenish your Piggy Bank!

• Need an invoice or receipt for a purchase?

  You can self-print receipts via "Settings" inside App.Cat

• Billing questions?

  Our charges are transparent, deductable, and we'll gladly assist you.

• I didn't get the activation email!

  We send an email to the email address you use for PayPal (check your PayPal account settings). We send another email to the address you indicate while shopping (which you may have mistyped or our email landed in your spam). Drop us a line and we'll sort it out for you.

Email us at help@app.cat.